Refund policy

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our returns and refunds policy below.

Returns

  • You have 14 days from the date you receive your order to request a return

  • Items must be unused, unworn, and in their original condition, with all original packaging intact

  • Proof of purchase is required

  • Certain items may be non-returnable for hygiene or safety reasons. These will be clearly marked on the product page

To request a return, please contact us at info@cosmats.com with your order number and reason for return. Our team will review your request and provide return instructions. Returns sent without prior approval may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We strongly recommend using a tracked return service, as we cannot be responsible for items lost in transit

Refunds

  • Once your return is received and inspected, we will notify you by email

  • Approved refunds will be issued to the original payment method

  • Please allow 5–10 working days for the refund to appear in your account, depending on your payment provider

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us at info@cosmats.com within 48 hours of delivery, including photos where possible. We will arrange a replacement or full refund, including return postage where applicable.

Exchanges

  • We do not currently offer direct exchanges

  • If you would like a different item, please return your original order and place a new order

Late or Missing Refunds

If you believe your refund is delayed:

  • Check your bank account again

  • Contact your card provider or bank, as processing times may vary

  • If the issue persists, please email us at info@cosmats.com and we’ll be happy to help